A Utah couple’s credit score has been wrecked because of a negative online review and some fine print.
A Utah couple had a nightmare experience after leaving a negative online review for a company. (Image course: KUTV-TV)
Jen Palmer’s husband in 2008 purchased
several items from a website called Kleargear.com. However, after 30
days passed, the order never arrived and PayPal eventually canceled the
transaction.
Annoyed, Jen tried calling and emailing
Kleargear.com to figure out what went wrong. Despite repeated attempts
to contact a customer service representative, she was unable to get
through to anyone on the site.
She eventually gave up and instead
reported her miserable experience to ripoffreport.com, a site that
specializes in reporting false or poor businesses.
“There is absolutely no way to get in
touch with a physical human being,” Jen Palmer wrote, adding that
Kleargear.com specializes in “horrible customer service practices.”
That should’ve been the end of it, right? Wrong.
A full three years later, Palmer’s
husband received an email from Kleargear.com demanding that the couple
either remove the ripoffreport.com review or face a fine.
That’s where things got ugly.
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